Our Guarantees

Mobile Guarantee:

 

We come to you - and most locations are covered without any travel fees.  

Parts Guarantee:

All installed parts that are provided new by us are guaranteed for one year from date of installation unless otherwise specified.  This covers cost of replacement part and labor necessary to replace the part(s).  Original manufacture warranty supersedes our warranty for cost of part.

Lowest Price Guarantee:

Computer Solutions guarantees that we provide the lowest cost labor rate of any computer repair service in our area. If another repair service provides a lower priced estimate for labor, we will match their labor estimate, as well as give a 5% discount off of the total labor cost. NOTE: this guarantee applies only when competitor’s labor estimates are provided in writing (such as via a printed advertisement, or written estimate), before work is performed, and applies to labor only (not parts).

Services

Rates vary depending on several factors.  Please contact us for a quote on your particular case.

All  services require a minimum of 30 minutes of charged time.

 

We sometimes tackle complex problems as a team, each team member may charge different rates for the work they perform depending on role.

Consultation with the client will be done prior to any team member(s) joining the troubleshooting/repair process.

On site times charge at rates quoted prior to work being done.  Some work can be performed at our office at a reduced cost.

Ask your technician about the details.

Sometimes we have to research some solutions to specific problems.  If this incurs a large amount of research time, that research time is not included in the the charges to the client.

Home Computers/Networks

  1. First Time Customer PC Diagnostic

  2. Computer Troubleshooting/Repair

  3. Computer Upgrades

  4. Network Installation and Configuration

  5. Internet Connection Setup & Troubleshooting

  6. Computer Tutoring/Training

  7. Parts Purchasing

  8. Custom Computer Design

  9. System and Network Security

  10. Remote assistance

Business Computers/Networks

  1. All of the services mentioned under Home - Plus

  2. Commercial Network setup & Configuration

  3. Server setup and diagnostics

  4. Active Directory and Domain Configuration

  5. Commercial Grade System Security

  6. Cable Routing & Management

  7. Workspace Configuration

  8. Network Monitoring and Management

  9. Training And Assistance with Word Processing, Spreadsheets, and Presentation Software

  10. Remote Assistance And System Management